Support Levels
The team at Hostragon want you succeed. Our Support plans are designed to give you the right mix of tools and access to expertise so that you can focus on what you do best while optimizing performance, managing risk, and keeping costs under control.
| Basic Recommended for experienced cPanel users. Available to all customers running production workload on our hosting platform. | Concierge Recommended if you are not too familiar with cPanel or want to focus on running your business instead of dealing with hosting issues. | Custodian Recommended for customers that want us to manage their mission-critical workload including Lightsail & Compute VM servers. | |
|---|---|---|---|
| Support Documentation | |||
| Email Support | |||
| Phone Support | |||
| Chat Support | |||
| Social Messaging | |||
| Website Uptime Monitoring | |||
| Hosting Account Setup | |||
| Enhanced Technical Support | |||
| Disaster Recovery | |||
| Technical Account Management | |||
| Training | |||
| Trusted Advisor | |||
| Response Times* | 2-hours | 1-hours | 15-minutes |
| Pricing | FREE | $45.00 | $99.00 |
Need Enterprise level support?
From $500 a month you will receive 15-minute response times and concierge-style experience with an assigned Technical Account Manager.
