Why Choose Us?
Hostragon understands that every client is special, every sign-up ... unique. Customers turn to us for lots of reasons. But, in most cases, it distills down to that famed Hostragon difference. Thanks to the dedication of our team who with their clear vision and relentless pursuit of excellence, complete orders to the exacting standards our customers expects.
As a web hosting company, we integrate best-in-class connectivity and technology into the industry’s fully-automated platform, empowering enterprises with complete access, control, security, and scalability. Our unique advantages include managed continuous backup and recovery, and easy to use Customer Portal and unbeatable 24 hours 7 days a week 365 days On-Call Expert Support.
Our Contract With You
We understand the need and importance of having, maintaining a constant and reliable network. Our Infrastructure is built for reliability and scalability with secure fail-safe systems. Baring global cataclysm, your site or application will be online 99.99% of the time.
Being customer-oriented means that we have trained our sight on satisfying customer’s expectations and involves the whole company, from top management to grassroots staff. We seek to understand how our customers ‘experience’ us, and align our organizational capabilities to optimize each encounter or relationship.
Secure and Reliable
We use the world's most advanced secure data-center to provide its services to our clients. Our servers are regularly audited and updated, optimized for speed, for e-commerce meets the Payment Card Industry Data Security Standard.
While our competitors cram thousands of sites to one single server instance, we maintain a specified limit of 200 hosting Accounts for each of server and never exceed that. We also offer optional servers that isolate each tenant so that during a sudden resource spike all other tenants on the same server are left unaffected.
We have seamlessly integrated three distinct and redundant gigabit network architectures—public, private, and data center-to-data center—into the industry's first network-within-a-network topology. This design provides you maximum accessibility, security, and control for your IT infrastructure. Our geographically diverse PoP's provide seamless, direct, private and high-speed access to our backbone network, bringing connectivity closer to the end user.
We understand that it only takes a single malicious user to cause website problems and sluggishness for other tenants. While our competitor's solution has been to shut down the offending application and then move the customer to a VPS or dedicated server which can be very expensive and hard to maintain, our in-house unique technology provides protection from other abusive users that would intentionally or unintentionally consume too much CPU, Memory, or Disk I/O operations.
Support And Service Level Agreement
For every product and service that you get from us, our 100% Satisfaction Guarantee stands solidly behind it. Our Service Level Guarantee guarantees that you will always get reliable hosting, competent support and professional service - or we will issue you a refund. If you feel that we are living up to this promise, our customer care department will refund your money up to 45 days after you signed up.
This Service Level Agreement guarantees everything from response times, to hardware replacement, to compensation for downtime. Not only are our 30-minute initial response and equipment replacement guarantees some of the quickest available, they are often beaten substantially in our monthly average support statistics.
Our promise starts here, as our knowledgeable sales staff is available to answer any questions you may have quickly and honestly. In addition, for those who know exactly what they’re looking for, we provide a transparent, informative pricing list that comprehensively outlines exactly what is offered at every level.
But more importantly, instead of waiting until an issue arises, techs monitor your service and pro-actively communicate with notes and updates that will help keep you running smoothly.
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